1 FAQ
1.1 1.1 Who pays for the return costs?
Return costs are at your own expense, unless the return is due to an error on our part or a defective product.
1.2 1.2 What are your jewelry pieces made of?
Our jewelry is made of 14- and 18-carat gold.
1.3 1.3 Are your piercings nickel-free?
Yes, our piercings are nickel-free.
1.4 1.4 How do I know which piercing size I need?
Check our size guide or contact us for personal advice.
1.5 1.5 Do I get a warranty on my jewelry?
You receive a warranty on the jewelry itself, valid for up to 3 months after purchase.
The bar (the post of the piercing) is not covered by warranty.
1.6 1.6 What should I do if I have a complaint?
Send us an email at [email protected] and we’ll get back to you as soon as possible.
1.7 1.7 Can I change or cancel my order?
No, you cannot do this yourself. However, if you contact us before your order has been shipped, we may still be able to cancel it.
1.8 1.8 Do you ship internationally?
No, we only ship within the Netherlands.
1.9 1.9 How can I pay?
You can pay safely with iDEAL.
1.10 1.10 What are the shipping costs?
Within the Netherlands: €4.25.
Orders over €100 are shipped free of charge.
1.11 1.11 How long does delivery take?
Orders placed before 10:00 a.m. are shipped the same day.
Orders placed later are shipped the next business day.
Delivery time is usually 1–3 business days.
1.12 1.12 Can I track my order?
Yes, you’ll receive a track & trace once your order has been shipped.
1.13 1.13 Can I return my order?
Yes, you can return your order within 14 days of receiving it.
1.14 1.14 Are there any exceptions?
Yes, for hygienic reasons, piercings and earrings cannot be returned once the seal has been broken.
